Shipping policy

Shipping Policy

Last Updated: May 28, 2026

Thank you for shopping with The Softline Co. We are committed to providing a smooth and reliable shipping experience for all orders.

Orders are typically processed within 1–3 business days after payment is received.

Please note:

Orders are not processed or shipped on weekends or holidays
Processing times may be extended during high-volume sales periods or product launches
You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Delivery times are estimates and are not guaranteed.

We currently ship within the United States.

At this time, we do not offer international shipping.

Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s delivery status.

Please allow up to 48 hours for tracking updates to appear.

The Softline Co is not responsible for packages lost, stolen, or delayed by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the carrier directly to file a claim.

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

If your order arrives damaged, please contact us within 48 hours of delivery at softlineco86@gmail.com with:

We will work quickly to resolve the issue.

Once an order has been placed, we cannot guarantee modifications or cancellations. Please contact us as soon as possible if you need assistance.

For any shipping-related questions, please contact:

The Softline Co
Email: softlineco86@gmail.com